Booking / resa : 00212 524375246

Booking terms and conditions

Rates

Rates are for two persons per room and per day and are inclusive of VAT, breakfast, free access to internet WiFi, but exclusive of local taxes.
Rates shown are in Euros. Billing is made in local currency i.e. Moroccan dirhams (DHS).
The exchang rate is 1€=12 DHS.

Local taxes

Riads are registered as « Maisons d’hôtes » and have to charge 2 different local taxes :

  • The Taxe de Promotion Touristique (TPT) : 8 DHS per guest and per day ( Tourism promotion tax)
  • The Taxe Communale (since January 2008) : 15 DHS per guest and per day (City tax)

Theses taxes are repaid to the city of Marrakech and to the Office National Marocain du Tourisme.

Reservation policy (excluding the Riad in exclusivity)

  • A down payment is required to secure and make definite your reservation through a deposit of 50 %
  • The downpayment is to be paid by Credit Card or Bank Transfer upon booking within 8 days after the deposit is requested par mail.
  • Should the deposit not be received within the 8 days, Riad Dar Grawa  may cancel the reservation and sell the room or suite to another client
  • Outstanding balance and all extras are to be paid at departure at the ryad either by cash (dirhams or euros) or by credit card.

Cancellation policy (excluding the riad in exclusivity)

  • 30 days before expected date of arrival => downpayment refunded less 600 DHS for admin cost
  • Between 30 days and 14 days before expected date of arrival => the downpayment is not refunded
  • Less than 14 days before expected date of arrival or no show or shortened/interrupted stay => 100 % of the total reservation is due.

Transfers and excursions reserved and confirmed cannot be cancelled. These services are fully due for the amount planned in the confirmation, whatever is the date of cancellation.

Extra costs

  • Per child sharing the parents’ room or suite : 300 DHS per day (free under 4 years, cod bed available on request)
  • Per extra bed (adult) : 400 DHS per day.

Half-board (HB)

  • HB must be confirmed either at booking time or at check-in
  • HB is charged 220 DHS per guest and per day
  • HB must be taken for the entire stay. Any HB not taken a day is not refunded.
  • HB is composed of a starter, a main dish and a desert to be choosen on our restaurant’s menu
  • HB can be taken either at dinner or at lunch; guests can choose every day between dinner or lunch

Riad in exclusivity

  • The Riad in exclusivity is only possible for a minimum stay of 4 days.
  • The number of guests hosted cannot be over the maximum capacity of the Riad i.e. 16 persons over 12 years old.
  • The daily rate is the sum of each room and suite daily rate and the eventual extras costs mentioned above.
  • The reservation is guaranteed upon payment of the total amount of the reservation within 8 days after the down payement is requested by mail.
  • Should the deposit not be received within the 8 days, Riad Dar Grawa may cancel the reservation and sell the rooms and suites to other clients
  • All extras are to be paid at departure at the Riad either by cash (dirhams) or by credit card.
  • Amendment of number of guests after downpayment: less guests, no refund except for the extra beds; more guests, in the limit of 21 guests, extra beds and related costs such as HB, etc. will be charged at check-out.
  • The Riad Dar Grawa may decide to complete the current policy should the client request additionnal services (wedding party, off-sites, seminars etc.); in this case, a contract will be signed by Riad Dar grawa and the client.

Cancellation policy for the riad in exclusivity

  • 60 days before expected date of arrival => downpayement refunded less 3 000 DHS for admin costs
  • Between 60 days and 30 days before expected date of arrival => 50 % of the total amount of the reservation is due.
  • Less than 30 days before expected date of arrival, or no show, or shortened/interrupted stays => 100 % of the total amount of the reservation is due.

Transfers and excursions reserved and confirmed cannot be cancelled. These services are fully due for the amount planned in the confirmation, whatever is the date of cancellation.

Formality for individual travellers

  • The passport is required even for children; the expiry date must be over 6 months after the returning date
  • Touristic stay is limited to 3 months.
  • Some nationalities may require a visa; please check with your consulate or ambassy before departure.
  • The Moroccan law does not allow hotels, Riads and guest houses to host unmarried Muslim country nationals.

Gift Box and Gift Vouchers purchase terms and conditions

  • Gift vouchers and boxes are sent by registered mail upon receipt of the payment of the total amount of the order.
  • Gift vouchers and boxes are valid for 1 year after purchase; the gift must be used within the 1 year time frame.
  • Prior to use gift vouchers and boxes, a booking is resquested; the booking will be confirmed by mail by the Riad.
  • Gift vouchers and boxes will not be refunded, nor are they redeemable for any other services.
  • Any illegal duplication of our gift vouchers and boxes is exposed to proceedings.